How the IPTV UK Station 7-day money-back cover works

What the cover is

Every term carries 7 days from the moment the account is activated. If the Service will not work properly on your equipment and support cannot get it working, you get the whole payment back. There is no restocking charge and no pro-rata calculation inside that window.

The 24-hour free trial exists so that most of these questions are settled before any money moves, and it costs nothing to take one first.

What is covered

A supported device that still cannot play the streams once you have worked through the setup guide for that device and through the problem with support.

An account that was never delivered, or delivered wrong and not corrected.

A line-up materially different from what was described to you when you ordered.

What is not covered

A connection that cannot carry the stream. We publish the figures needed, roughly 10 Mbps for HD and 25 Mbps for 4K, and a line below that is not something a refund can fix.

A particular channel or on-demand title disappearing, since line-ups change and the terms of service say so.

Changing your mind after the window has closed, or an account ended for breaking the acceptable-use terms.

A third-party player or its own charges, which belong to its developer rather than to us.

How to claim

Start a claim on WhatsApp at +212 663 813 479, giving your username and a sentence about what goes wrong. Let support try first: a good share of what gets reported turns out to be one setting in a player, and it is quicker for everyone. If it cannot be fixed, we process the refund by the route you paid on.

What to put in a claim

Your username, so the account can be found without a round of questions.

The device and the player you watch on, with the version of the player if it shows one.

What happens on screen: an error message, a spinning wheel, a picture with no sound. A photo of the screen often says more than a description.

When it started, and whether every channel is affected or only some of them.

When the money arrives

We send it back as soon as the claim is agreed. How long it then takes to appear depends on the payment route rather than on us, and is typically a few days. We will tell you when it has gone rather than leaving you to guess.

Renewals

Nothing renews on its own here, so there is no accidental charge to refund. When a term ends you are asked whether you want another. A renewal you asked for carries its own 7 days in the same way the first one did.

The free trial and the cover

The 24-hour trial costs nothing, so there is nothing to refund on it. The 7 days begin when a paid term is activated, which means a trial taken first uses up none of the cover.

More screens partway through a term

Needing a second or third screen is no reason to cancel and start again. Ask on WhatsApp and the move is priced as the difference for the time left on your term, with the same login carrying on.

Payments made somewhere else

The cover applies to orders placed through the order form on this website or through our WhatsApp number. A payment sent to another seller using a similar name never reached us, so we have no way to see it or return it; only that seller can.